FAQ

Do I need to create an account to purchase?

If you are a new customer, then you are required to set up an account in order to purchase. It will also make shopping online quicker in the future.

What’s your privacy policy?

We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

Can I order from overseas?

Our company ships to the USA, the UK, France, Australia, Ireland, Italy and Spain. The delivery time is about 18 working days from the send date.

What payment methods do you accept?

Now we accept credit cards. With the credit card your order will be processed immediately. Then we will ship it out during a couple of days.

What if I want to make an exchange or want a refund?

We want you to be completely satisfied with your order and wish to resolve any problems you may have. If, however, you are in any way unhappy with your purchase we will promptly exchange the item, issue a credit or issue a refund for you.

Are the products that you sell real?

All the products that we sell are completely genuine - we have no dealing with counterfeit or fake products. We sell the same name brand designer products you will find in all the big retail department stores except not at the big retail prices. In the case of any of the unboxed or damaged items that we might sell, it literally is only the outer packaging that is the difference.